Refund and Returns Policy
At Tarpaulin Company, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we are here to help. Please review our policy below for details on returns and refunds.
Eligibility for Returns and Refunds
We accept returns and provide refunds for purchases made through our website, subject to the following conditions:
Return Period
- Notify us of any issues (e.g., damaged or faulty items) within 24 hours of receiving your order.
- For any other reasons, contact us within 14 days of receiving your order.
- All returns must be completed within 30 days of the delivery date.
Condition of Items
- Items must be returned in their original, unopened condition.
- The items should be unused and in the same state as when you received them.
Return Shipping Costs
- The buyer is responsible for return shipping costs unless the item is faulty or damaged.
- Note: Postage or shipping costs are not refundable, except in cases of faulty or damaged items.
Damaged or Faulty Items
- If your order arrives damaged or faulty, please contact us within 24 hours of delivery.
- To process a return for damaged or faulty items, send clear photographs of the damage to our email provided below.
Special Order Products
- Custom-made, specially ordered, or modified items (e.g., cut-to-size or drilled) can only be returned if they are damaged or faulty.
- Such items are non-returnable for any other reason.
Change of Mind or Incorrect Orders
- If you’ve ordered the wrong item or changed your mind, the cost of return shipping will be your responsibility.
- Postage costs are non-refundable in these cases.
Contact Information
If you have questions or need assistance with a return, please contact us using the details below:
- Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
- Email: sales@tarpaulincompany.co.uk
- Phone: 07452 792733
Thank you for choosing Tarpaulin Company. We value your business and are committed to providing exceptional service.